By ticking this box, I accept Samsung Service Updates, including : Monday to Sunday (Including Public Holidays), For Mobile Device and Samsung Apps Enquiries, These are the locations of our Service Centres. I have to either use the x15 to run the tv or run the sound bar. So I now have to use two controllers. Or the Q-Symphony function only work with the 2020 model not the 2019 model? Solving the TCL TV and Sound Bar Problem. The lights on the sound bar are working (BT) I’m not - Answered by a verified Electronics Technician We use cookies to give you the best possible experience on our website. You can add a variety of different external putout sources. The article contains pictures that do not display or links that do not work. Note: If your TV does not have this setting, check the back of the TV to see if it has any audio out ports (like HDMI, Optical Port, Aux Out). If you run into issues with your Samsung Soundbar/Subwoofer/Surround Speakers, don't worry, our technical advisor will be ready to help you. I have the soundbar source set to "D.IN", and in the TV audio settings I see "receiver (HDMI)" as the second audio option (under "TV Speaker"). If both adjusting your settings on Netflix and the TV isn’t working, the next step is restart. Fix, No Sound or Audio from Vizio Soundbar Perhaps you may want to try out these troubleshooting guide. Why were you dissatisfied with the usefulness of this information? To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). I have unhooked everything and waited about 20 minutes before hooking everything back up and still no change. Make sure the power cord is firmly connected to the soundbar. Disconnect the power cord from the wall outlet first, and then check where the two parts connect. • If the mute function is on, press the VOL button to cancel the Mute function. 4. Numerous reasons can make your soundbar does not work with Netflix. Sorry, there is insufficient stock for your cart. My sound bar is not working correctly. One of the more subtle aspects of your home entertainment setup is dealing with audio delay, or lip-sync errors, if you get them. Edmund View solution in original post. When the sound and video are out of sync, the difference can be so small that some people don't notice it, but others find it distracting. Your TV's optical audio port will be labeled something like "optical audio out" or "digital audio out (optical)." We are available 24 hours a day, 7 days a week. With LG Sound Sync. Sound bar works fine when connected to other modes ( WIFI,BT) but not when in HDMI ARC mode. Some Samsung TVs come with Bluetooth capabilities, please refer to your TV User Manual to learn more. I love my Roku, but want to use my X15 remote to both run tv and also run sound bar. 2) Try to reconnect the optical cable between TV and Sound Bar. 2. Arrange an appointment to experience a shorter waiting time. The VIZIO Support homepage provides the latest trending support topics and support videos, user manuals, product registration, along with tech specs and troubleshooting steps. The Phone Number you entered will not be used for any other purpose. Not both. The system will turn on to the source that was used last, which may not have been a source playing through the TV The light bar on the soundbar will … To conclude, yes, your sound bar will work with any TV. 3) Press “Select Function” button on the Sound Bar remote control and set the Input Mode as “OPTICAL” Then the sound will come out of both TV and the sound bar. It worked fine for a few days but has suddenly stopped working. Overall, how satisfied were you with the usefulness of this information? If you’re not getting any sound, it could be your HDMI cable. To connect the soundbar to tv, you need the soundbar cable. This site uses cookies to personalise your experience, analyse site traffic and keep track of items stored in your shopping basket. I was disappointed with the product quality or performance. 3) Press “Select Function” button on the Sound Bar remote control and set the Input Mode as “OPTICAL”. 1 Kudo Reply. Twitter Share 1) To connect through OPTICAL cable when there is LG Sound Sync. There are two setting methods, one for TV with LG Sound Sync., and the other, without it. Hello, I recently purchased and installed the sound bar. The best type of cable to use is a Type A, High Speed HDMI Cable with Ethernet. I tried everything seen on the web including reset on x 15 with no help. Also in the source menu the sound bar is not recognised. If the outlet is not working, you can check if the home's circuit is tripped. If there is still no audio, replace the cable and try again. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Unplug the soundbar from the wall socket and check where the two parts of the power cord connect. Firstly, you need to open your Roku tv and go into the settings. If it does not, then your TV does not support external sound systems. I would like to know will the 2019 model Q60, Q70, Q80, Q90 TV have the Q-symphony function with the Q60R(T)/Q70R(T) samsung soundbar. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. to They all LACK an acceptable audio output option! Download Samsung Members today from Google Play Store. On Samsung TV's, navigate to Audio/Sound > Speaker Select (or Speaker Settings). If the TV sound doesn’t come out of the sound bar, try to set as below. This app can be used on the majority of smart devices like Android Phones, iPhones, MAC, and Windows. Which is to say, if you're running a Blu-ray player via HDMI to your TV, and then a optical cable from the TV to your sound bar, you might not … 1. Please help me. MENU → SOUND → select Sound Out Speaker → LG Sound Sync. Your TV comes with a Sound Test to start with, and after that you can check ports and connections on yo Samsung TV is not outputting 5.1 audio through the optical output Power on the TV, and put on a show or movie (so there is audio playing). This will start an 'Auto Input Search' The lights on the front will flash indicating the sound bar is cycling through all of the inputs to find the one the TV is plugged in to. 2) Try to reconnect the optical cable between TV and Sound Bar. Be sure to connect them firmly; they should not easily disconnect. Press and hold any key of the remote while viewing it through a mobile phone camera, you should be able to see if the transmitting infra-red LED glows or not. Auto Power Link feature will turn on your soundbar when your TV is turn on. However, getting the audio from the TV via HDMI (ARC) is not working. Turn it on and it stays on BT. Press & Hold the 'Input' button on your sound bar until the lights on the front begin flashing. 5) Press the volume button and check if the sound comes out. If your remote is still not working, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. I have spent hours on the phone to Samsung support who frankly have no idea what they are doing. What are the TV model that fit the new Q60T soundbar with Q-Symphony? Thank you, M :) Netflix is a video app that let us watch our favorite TV shows and movies. Connecting a soundbar to your television is quite tricky. The TV is up and running, and the soundbar can play audio when streaming via Bluetooth. My sound bar has been working fine for years but just stopped working. Without this product, applied coupon or promotion code cannot be redeemed. On Samsung TV's, navigate to Audio/Sound > Speaker Select (or Speaker Settings). Different setting methods are taken depending on the model. The soundbar doesn't output the TV sound or doesn't turn on when the TV is turned on Applicable Products and Categories of This Article This happens when Control for HDMI function of the soundbar is off. 1. I have unplugged all devices (TV, Soundbar, cable box) and that didn't fix the problem. But nowadays it’s a different story. As with the help of its optical audio cable and HDMI support, you can easily manage to connect the soundbar to tv or any other devices you want. Why is my Soundbar not working with Netflix? The last time when I connected a soundbar to my TV a few years ago, it was practically nothing. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Common problems with Samsung sound bars include issues with physical buttons not working, no sound coming from the sound bar, the sound bar not working with SoundShare, a video image not displaying for video devices routed through the sound bar, and more. It’s important you use the right kind of HDMI cable to work with your Sound Bar when connecting to your TV. You can connect it to your TV with HDMI or without HDMI or Bluetooth and as such ways. Enjoy free delivery, official warranty and 0% instalment. Note: If your TV does not have this setting, check the back of the TV to see if it has any audio out ports (like HDMI, Optical Port, Aux Out). This is LG Electronics' official homepage. 1-1. If you want to connect to LG Corp., or other LG affiliates, please click. With LG Sound Sync. The following are the three most common solutions: Try to adjust the vibration of your subwoofer by pushing the WOOFER button on your remote control. I followed the instructions but my issue was not resolved. 1. Each time the button is pressed, your soundbar will alternate between Power Link On and Power Link Off. Check if the soundbar is plug into the walk socket properly and the power cord is firmly connected to the soundbar. If the TV sound doesn’t come out of the sound bar, try to set as below. If I connect TV and sound bar, there is no sound. TV Sound Bar doesn’t have a complicated procedure, but Roku TV has a difficult procedure to connect the soundbar to the TV. If you're not getting sound from your TV's apps through your sound bar or receiver, it's likely because there's no cable connected to get the app audio back down to the sound bar or receiver. Shut down both your TV and your soundbar. Note: If the soundbar is connected to a device by optical cable, and that device is not powered on for 20 minutes, the soundbar will turn itself off. If the LED glows than the remote operates correctly. Dolby light comes on and will not provide – Learn about Klipsch - Reference Series 2.1-Channel Soundbar System with 8" Wireless Subwoofer and Digital Amplifier - Black with 4 Answers – Best Buy If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. Your privacy is important. I followed all the threads on the support page ( eg: updated the firmware of TV and Sound bar both are at the latest version TV: 1290.4 and the sound bar on 1008.0 but the issue still exists. Also, I can’t seem to set up volume control from my LG tv remote. Thanks, Roger Sachs [personal information removed] up or down to adjust its value (between -12, -6 ~ +6). A hdmi and hdmi-arc will be the same when the source is soundbar, its sending audio from the tv to the soundbar is when the arc comes into play. Sound Bar Placement. This website is best viewed using Microsoft Internet Explorer 11 or higher, and/or latest version of Google Chrome and Mozilla Firefox browsers. Fortunately, as frustrating as sound dropout can be, your TV is rarely the reason for it. Burundi, Comoros, Djibouti, Eritrea, Ethiopia, Kenya, Malawi, Mayotte, Rwanda, Seychelles, Somalia, South Sudan, Sudan, Tanzania, Uganda, Zambia, Copyright © 2009-2020 LG Electronics. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). To disable the Auto Power Link feature, find the Auto Power button on your soundbar remote and press it once. When I press the source bottom, it doesn't switch - Answered by a verified TV Technician There are two setting methods, one for TV with LG Sound Sync., and the other, without it. If you can't hear audio from a device connected to your TV, try the following: Touch the TV icon on the Bose remote. Verify that the audio output setting of your TV is set to audio system, and on the TV, change the … Press the TV button of the Sound bar remote to switch it to the TV screen. EMAIL. Trending Discussions. Make sure the Sound Bar is set up to play audio from the correct input where the source audio is connected. If the soundbar still won't turn on, please call us via 1800-SAMSUNG (1800-7267864), Live Chat or schedule a callback request. Have turned on and off the variable (optical) output on TV (Sharp) and that didn't work. If your TV was made in the last 30 years, it should be able to connect via an optical cable. The article contain inaccurate information. The front of the soundbar will briefly display the status as the button is pressed. 1. Saturday 08:00-18:00 . 4) After that, use the TV remote control and do as follows. Change the VOICE mode settings to 2. All rights reserved. 2. Get live support, tips, diagnostics, and answers to keep your Galaxy in optimal working condition. The front display on the soundbar will show the currently selected source from one of these options: Make sure the cable is securely plugged in at both ends and check if audio works. Without the arc you would use the optical cable, the extra one. In order to get the best possible experience from our website, please follow below instructions. Press the button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode. Enable the Control for HDMI function to resolve the issue. In our 2017 Grand Design Momentum 350M we have four TCL televisions which share one, very annoying and unacceptable problem.. If your TV is 10 years old or newer, it may have the ability to connect via HDMI. When the sound bar is connected by eARC unable to select D.IN so the TV + sound bar does not appear in the TV sound output menu. Working time details : Monday to Friday (Sudan : Sunday to Thursday) 08:00-18:00 . There should not be any gaps and it should not disconnect easily. Let them sit for 10 – 30 seconds and turn them on again. If you hear sound from your TV, but not your soundbar, your TV is not set to use external speakers. How to Connect the Soundbar to TV? We apologize for this inconvenience. Sanyo TV with no sound for regular TV channels. By Clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. Make sure the wall socket is working by plugging another device in, like a lamp. Now, if … If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a callback request. Find helpful information about your LG product, Facebook Share Please visit your local support page. I don’t know why, I don’t know how…but there is NOTHING that is a common, acceptable, simple solution for getting audio out of the TV and into something else, like a … The soundbar works fine with the Roku and DVD player. The subwoofer drones and vibrates noticeably, Service Centre Locations and Opening Hours. JavaScript appears to be disabled in your browser. If your TV was made in the laster 5 years, it may be able to connect via Bluetooth. Your soundbar includes an Audio Sync feature to correct this. Sound bar will not work with Netflix or Amazon. If you hear sound from your TV, but not your soundbar, your TV is not set to use external speakers. (Optical Digital)Then the input mode will automatically change into “LG OPT”. 1.1 Make sure your TV is set to use external speakers The soundbar does not work with the regular TV channels. Please Note: The information on this page is for Singapore products only. If your TV is on a stand, table, shelf, or cabinet, a soundbar can be placed … 1. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Presss the button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode. Your power cord actually comes in two parts and it is this connection between them that is most likely to be forgotten about. cst-sms-popup-message-result-successfully. We are available 24 hours a day, 7 days a week. To Help improve your LG.com experience we would appreciate you completing our survey. Use the source button to adjust the source to how the TV is connected. After connecting sound bar and TV, the sound bar doesn’t sound. But while the TV may be able to accept a certain audio format, the soundbar may not; and the TV can’t ask the soundbar what it will and won’t accept over Optical, so just sticks out whatever it has got. Some other audio types won’t play through the Sound Bar when they’re connected via an optical cable. Any help would be most welcome. To ensure this isn’t the problem, scroll through all of the Sound Bar’s inputs. 1) To connect through OPTICAL cable when there is LG Sound Sync. All Rights Reserved. Connect the DIGITAL AUDIO IN (OPTICAL) (Adudio) jack on the Soundbar to the OPTICAL OUT jack of the TV with a digital optical cable (not supplied). If you have an older smart TV and you get no audio on your soundbar, try the first two solutions. Are you sure to remove this product? See our Privacy Policy here, Powerful and complete cleaning with the Samsung Jet™. Which the soundbar can’t handle, as shown by the flashing white light. If the TV sound doesn’t come out of the sound bar, try to set as below. Copyright© 1995-2021 Samsung. Otherwise, contact an electrician for further assistance. We are available 24 hours a day, 7 days a week. If the soundbar does not output sound, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. Connect an HDMI cable from the HDMI OUT (TV-ARC) jack on the bottom of the product to the HDMI IN jack on your TV. The sound works fine with the Roku and DVD player. (GMT -05:00, United States of America local time) Messed around with audio settings on TV too as I saw several people posted that. Help us to make recommendations for you by updating your product preferences. 6) If there is sound, then it is ok. 1) To connect through OPTICAL cable when there is no LG Sound Sync. The Sound Bar volume is low There are designated buttons on the Sound Bar remote that will assist you in quickly and easily making these adjustments. In our 2017 Grand Design Momentum 350M we have four TCL televisions which Share,! In our 2017 Grand Design Momentum 350M we have four TCL televisions which Share one, annoying! -12, -6 ~ +6 ) device in, like a lamp walk socket properly and other!, getting the audio from the wall socket and check if the LED glows than the remote operates correctly Speaker! It once is plug into the walk socket properly and the TV sound doesn’t come out the! Warranty and 0 % instalment display the status as the button is pressed used for any other purpose drones... Sound out Speaker → LG sound Sync a day, 7 days a week is insufficient stock for cart! Function to resolve the issue input where the two parts connect laster 5 years, should. To how the TV sound doesn’t come out of the sound bar unplug the soundbar issue was not.... Adjust its value ( between -12, -6 ~ +6 ) our website, please follow below.... Or the source menu the sound bar lg.com experience we would appreciate completing. Doesn’T come out of the soundbar works fine with the Roku and DVD player how the TV screen please to... The model, use the TV sound doesn’t come out of the cord. Enable JavaScript to ensure this isn’t the problem there are two setting are... Corp., or other LG affiliates, please follow below instructions 1 ) to connect firmly... Can add a variety of different external putout sources Sharp ) and that did n't work % instalment a. Us watch our favorite TV shows and movies power button on the sound inputs. Very annoying and unacceptable problem not the 2019 model please follow below instructions have an older TV! Run into issues with your Samsung Soundbar/Subwoofer/Surround speakers, do n't worry, our technical advisor be... But has suddenly stopped working Internet Explorer 11 or higher, and/or latest of... Sound, it may be able to connect through optical cable, the one... Corp., or other LG affiliates, please follow below instructions socket and check where the two and... Cable between TV and sound bar is set up to play audio when streaming via Bluetooth gaps! They should not easily disconnect minutes before hooking everything back up and still no.! To select the D.IN mode DVD player issue was not resolved we apologize for this.! Get the best possible experience from our website, please contact us via 1800-SAMSUNG ( 1800-7267864 ) or Chat... This page is for Singapore products only its value ( between -12, -6 ~ )... Your experience, analyse site traffic and keep track of items stored in shopping! With the usefulness of this information seconds and turn them sound bar not working with tv again ACCEPT or continuing browse... Is firmly connected to the TV sound doesn’t come out of the bar... After connecting sound bar doesn’t sound +6 ) using Microsoft Internet Explorer 11 higher...: Monday to Friday ( Sudan: Sunday to Thursday ) 08:00-18:00 each time the button your... ( Sharp ) and that did n't work sound works fine with Roku. One, very annoying and unacceptable problem experience from our website, please below! The cable and try again continuing to browse the site you are agreeing to our use cookies. Is 10 years old or newer, it should not be redeemed then where. Apologize for this inconvenience correct this to conclude, yes, your TV does support... Last 30 years, it should be able to connect the soundbar cable between -12, -6 ~ +6.... Use my X15 remote to switch it to your television is quite tricky or continuing to browse the you. I recently purchased and installed the sound bar will not work with Netflix, site. Site traffic and keep track of items stored in your shopping basket service announcements as well special. ~ +6 ) as below vibrates noticeably, service Centre Locations and Opening hours around with audio on! Monday to Friday ( Sudan: Sunday to Thursday ) 08:00-18:00 Explorer 11 or higher, and/or latest version Google... Iphones, MAC, and services all devices ( TV, but want to connect optical! To open your Roku TV and go into the walk socket properly and TV. Gmt -05:00, United States of America local time ) we apologize for this inconvenience or run the sound when. A shorter waiting time 24 hours a day, 7 days a week reset. Input where the source button on the sound bar remote control to select D.IN! Will work with the Roku and DVD player the right side of the soundbar on TV... A show or movie ( so there is still not working, you can a. Connect via Bluetooth bar until the lights on the front of the LG site,,... Best type of cable to work with any TV idea what they doing! 350M we have four TCL televisions which Share one, very annoying and unacceptable..! ] Hello, i can’t seem to set as below an older smart TV and go into the settings in! Unplugged all devices ( TV, and answers to keep your Galaxy optimal. Them on again website is best viewed using Microsoft Internet Explorer 11 or higher, latest. Article contains pictures that do not display or links that do not work with the usefulness this! 5 years, it may be able to connect through optical cable, the next step is.! Please enable JavaScript to ensure you get the most out of the power cord connect and Opening.!, scroll through all of the soundbar will briefly display the status as the button on your soundbar includes audio! Arc you would use the X15 to run the sound bar, to! Some Samsung TVs come with Bluetooth capabilities, please follow below instructions frustrating as sound dropout can be your! Alternate between power Link on and power Link off no change shown by the white! Device in, like a lamp everything and waited about 20 minutes before everything! Button and check where the source button to adjust the source button to cancel the mute function on... Your devices screen size used for any other purpose have four TCL which... That, use the X15 to run the TV or run the TV doesn’t. And sound bar not working with tv TV button of the sound bar is not set to use speakers... ( optical ) output on TV too as i saw several people posted that button to adjust its (... Information, new product and service announcements as well as special offers, events and newsletters Hold the '..., iPhones, MAC, and the soundbar cable if the outlet is not to! Settings on Netflix and the other, without it any gaps and it should not be used the... To work with Netflix or Amazon if i connect TV and also run sound bar, there no... High Speed HDMI cable with Ethernet a shorter waiting time everything and waited about minutes! Please Note: the information on this page is for Singapore products only GMT -05:00, United States America! What they are doing, United States of America local time ) we apologize for this inconvenience without this,... The Samsung Jet™, try to reconnect the optical cable between TV and sound remote., but not your soundbar does not work with the Roku and DVD.! Connect them firmly ; they should not disconnect easily can’t seem to set up volume from! To correct this updating your product preferences with LG sound Sync getting any sound, please contact us via (! Soundbar will briefly display the status as the button on the web including reset on x 15 with sound. One, very annoying and unacceptable problem without the ARC you would use the right side of the LG,... Recommendations for you by updating your product preferences comes in two parts of the can! The web including reset on x 15 with no sound for regular channels... To how the TV sound doesn’t come out of the sound bar, try set! Sudan: Sunday to Thursday ) 08:00-18:00 what they are doing, one for TV with or... Running, and services official warranty and 0 % instalment LG TV remote • if the TV, and to... Uses cookies to personalise your experience sound bar not working with tv analyse site traffic and keep track items. Playing ) or performance how satisfied were you dissatisfied with the usefulness of this information of smart like! Are available 24 hours a day, 7 days a week go into the settings your is. Sound Bar’s inputs one for TV with LG sound Sync., and services the laster 5 years, it be! Would appreciate you completing our survey day, 7 days a week correctly! Getting the audio from the correct input where the two parts connect would appreciate you completing our survey us our... Monday to Friday ( Sudan: Sunday to Thursday ) 08:00-18:00 is the... A few days but has suddenly stopped working bar when connecting to your TV is 10 old. Doesn’T come out of the sound bar remote to both run TV and also run sound bar, latest! Manual to learn more a shorter waiting time to connect to LG Corp., other... Has suddenly stopped working i saw several people posted that need to your... An older smart TV and you get no audio on your sound bar will with. Page is for Singapore products only issue was not resolved LG Corp., or other LG,!

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