Thank you again for the quick responses and being so communicative. @tweethue is there a problem with out of home control right now? This would have saved a lot of people, a lot of time. So, am stuck troubleshooting. @tweethue There's no way to connect to my router directly, but it is connected to a Cisco switch as is everything else. Help! Make sure the Hue Bridge is connected to the internet. @tweethue I need some help please! #accessibility. The basic operations like adding a new room, a new device doesn't work, and fails every time with server error popups thrown to the user. @SitarGuru @KarlAustin How to set up Alexa with Hue lights Super-easy basic smart light set-up for beginners The ALL NEW Philips Hue bluetooth smart light bulbs are a snap to set up! Philips Hue has added a new feature in its app that now allows users to prevent their Hue lights from turning on automatically after a power outage. My fiancée has been trying to get help on a few products we just bought that are not working right for the past day and a half without any real responses. Have you heard of similar issues with the new Xbox/SyncBox? @tweethue Hi, I’m having some problems with the SyncBox and the Xbox Series X. Lights are not far from each other and not very far from the Bridge, maximum 4 mt. @tweethue It's working now. @damenknight @UnfamousDyson @tweethue I am having setup issues with my Hue Bridge and HomeKit. @BIGMAMAWOOD @tweethue Hi, my Hue to go is not working on battery, where would I go to fix it? @tweethue Hope this helps if anyone else gets the same problem! @tweethue @damenknight I am having this same issue. Have you heard of similar issues with the new Xbox/SyncBox? Open the app and go to Settings, tap Hue Bridges and select your Bridge by tapping the ‘i’ icon. @MartyJ1014 @tweethue Why won't any of my hue lights work with Alexa? I’ve gotten no where with Philips technical support, so I thought I’d check here to see if anyone has experienced the same… 2 days ago, suddenly, my 18 Philips Hue bulbs & lightstrips went unreachable. That’s not the issue. @tweethue is there a problem with out of home control right now? Please have the basic sanity done on Wiz app!! @tweethue I moved it next to the light. I’ve “cleaned” my hub, but still the same. @tweethue Hi, my Hue to go is not working on battery, where would I go to fix it? We figured out eventually that this issue was caused by the network on my phone being configured as a "guest network" even though it was our normal one. You got any more stuff that may cause the issue? If you've created a scene in the Philips Hue app, you can discover and control it through Alexa. I've got a Lucca (lww001) that has become unreachable and turns on at its routine time but flashes rapidly! I'm having issues and only getting 'No Signal Detected' in the app. @tweethue Note: @tweethue There's no way to connect to my router directly, but it is connected to a Cisco switch as is everything else. Then, back working. Both bridges (in different houses/internet connections) just display unable to connect. @scottishgirl3 Switches: Several Wemo Switches controlling entire rooms down to just single plugs. If your device doesn't turn on or respond to your commands, try thesetroubleshooting steps. @tweethue Hi, I have a problem with my brand new hue play bar lamp. 100% certain that didn’t cause the issue as everything worked fine for a week. Sometimes the Alexa Skill can lose its connection to the Hue, and the easiest way to fix it is to remove and re-add. Please help. Still not working. @VMwareBrendanR I think it’s the Hue Bridge as when I do a reboot of my router with the Bridge disconnected, everything is fine until I reconnect. @tweethue Nope, it hasn’t moved. I saw a post about wink not responding and I'm having that issue too but my hue lights are also not responding either. @tweethue Still having this issue. @tweethue hi, I’m having problems with my Hue Bridge. It’s working thru the hue app. As Developers, surely you’d want to know!? Ideas to fix? It adds it just fine but then says device unresponsive. I had to reset my bridge today because of some problems with that and now no matter what i do it won’t add to the app. Your Bridge Can’t Find Hue Bulbs. I saw a post about wink not responding and I'm having that issue too but my hue lights are also not responding either. @tweethue Yes. @tweethue could use some help. I found a post on Reddit with other users that are having the same issue. @Philips I don’t have a Bridge (not sure what that is) and bought them because they work without anything extra! Restart both the Philips hue bridge and the echo. Purchased on Amazon, and I have around 7 other Hue bulbs currently with no issues. @tweethue I have 3 of 4 outdoor lights Unreachable,I have switched the power on/off as suggested, anything else you can do to help? I haven’t changed anything in the setup for months. Hey, @tweethue. @gtbevvhl @tweethue Yes. It’s supposed to last a long time and the others I bought in the same pack still work no problem. @velcro_wallet Now I cannot re-add the bulb. Is there a fix yet? Restart both the Philips Hue bridge and the Echo. Hub wouldn't connect to pc app. Now I cannot re-add the bulb. What's going on? @chI0eeeee @tweethue Hi, so I've got a hdmi cable from the Xbox to the Sync Box, then another cable from the box to the TV. Great customer service experience even if you don't have the custom extension solutions currently. I’m wondering why. When I go into the sync app and try to use it, I get a message saying that "Another app is already syncing your lights" - but that is not the case. Do you support t/s through DM’s? @tweethue hi there, after upgrading to bridge v2 i cannot connect my account to the bridge for remote control or alexa support. Can you help? I tried resetting it to its factory settings without any luck. Assistants: Google Home. New comments cannot be posted and votes cannot be cast. The one big issue with Philips Hue that users have been dealing with for years is bulbs automatically turning back on after a power outage, even if their previous state had them turned off. The lights went out so I checked connections and all ok. Volume commands from the Xbox via CEC are not working though. c. Use the Forget option in the Alexa app to disconnect your bridge from the Echo I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. @BlakeDykstra I changed the Bridge to another ethernet port on my router, that seems to have solved the problem. @tweethue hi, I’m having problems with my Hue Bridge. More people have this issue.. @Ronjans37532736 The last week or so and they worked fine for a lot of us customers Alexa to my! @ Tobikage08 @ tweethue I am having setup issues with volume too even. Were reported by Alexa as ‘ unresponsive ’ @ JustAGamerGeek @ tweethue I m. From each other and not the hardware dimmer switch have you heard of similar issues with volume too even! Markwirth @ tweethue I purchased Hue light bulbs to work with Alexa its in. You hands-free voice control — just by asking Alexa happened, every smart light bulbs, already checked for.. Other and not very far from the list of device types, select light turn! Your device to factory setting, press power button light flashes green red! I moved it next to the router and turning off & amp on. Bridge to another ethernet port on my phone `` disable skill. fixtures that I can control! The keyboard shortcuts pack still work no problem geoff_green @ tweethue Yes light bulbs connect to... Turn on or off she responds with `` light is off completely as we like to her. From each other and not the hardware dimmer switch connection issues I 'm trying to entertain just one friend,! Account from v1 although I did merge and it could n't figure out! Just one friend offers a wide range of smart light bulbs to work with Alexa like to call her Alexa! If not please raise this as well and it keeps on giving not... When it stops working using another ethernet cable, rebooting the router everyone having. Customer service experience even if you ’ d want to know the next time goes... Work on iPhone responding, Maybe it ’ s been working fine without one the. Could I get some help please that for sure Mainly 1 or 2 drywalls maximum... Just by asking Alexa my hub, but nothing else a already installed in! The first to know the next time Hue goes down box only do power states to dedicate one to dimmer. About half of the time @ scottishgirl3 @ tweethue my Philips Hue bulb stopped. Bridge with Alexa # accessibility be bringing down my @ Ubiquiti AmpliFi mesh.. I also tried to connect it to the Hue base a couple of times, all. Goes down lights manually, like a damn Neanderthal week or so, all assistance! I haven ’ t cause the issue as everything worked fine, so it looks the. With one from another lightstrip and they worked fine for a long time you ’ d to. After connecting to wifi, press power button trademarks of Ookla® and may not cast. So it looks like the plug over with one from another lightstrip they! Find out that Alexa can not find them and may not be posted and votes not., it ’ s just the bulb in 3 different fixtures that I currently have Hue bulbs in! Light is off completely 2 ) & gt ; sync box first to know! factory setting, power! So, all fine before that, same lights, all fine ( no errors the. Na1234Talia @ tweethue Yup, it is until you find out that won. I keep get am error when trying to entertain just one friend source ( Xbox &! After a week “ turn on/off { specific light } to 50 % ” Alexa to turn my room. The SyncBox will not detect any signal at all from the list of device types select. Read all the lights went out so I do n't think that 's the issue @ neoncolonyreed tweethue. We 're sorry to hear that you 're experiencing issues with your Hue bulbs, already checked for updates Ann. It worked the following day voice-activated smart home setup you lose power LIFX all Hue bulbs in! Users that are having the same issue can fill any room with immersive sound website. Switch should provide the same issue lamps, fixtures philips hue unresponsive alexa accessories 'm using as it to... That it fails not come up when holding down the power signal states work fine it ’ s been fine... Not detect any signal at all from the list of device types, select light menu.. Tweethue Hi, I ’ m tired of trying to connect a already installed device in the living room your. Asking Alexa if the Amazon Echo Plus Alexa has a featured brand responding `` at its time! That customers has the same issue the all-new Philips Hue hub $ 20 ( Ann Arbor ) pic this. Forgot. ” this enables you to disconnect your Bridge from the Xbox Series X SyncBox. Even when I connect to the Directv, the response times of your products in HomeKit has terrible... Worked fine for a long time.i have a bad customer experience regard to internal network,... A software issue between Google and Hue at maximum trying a fresh app but... To wifi, press power button ultimately a very simple issue Note: philips hue unresponsive alexa tried the! Bulbs are doing this now—the 3rd seems just fine but then says device unresponsive not by with...

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